Comprar Online – Perguntas Frequentes
How can I buy online at Bridal Stories?
When buying online, the buyer contacts the seller via our built-in chat on our website and can buy the item:
– Remotely, through safe shipping of the item;
– By making an appointment with the seller so that you can try on the item, reaching sellers in your area, using the location filter.
– By requesting the "Personal Shopper" service from Bridal Stories, where we help you buy online and assess the dress.
How to search the website?
Filter your search by keywords, brand/stylist, silhouette type, length, cleavage, back, sleeves, size, price, condition (conservation state).
How to find dresses near me?
Use the location filter to get to know offers near you. When on the "Vestidos" page click on "Filters" and then on "Location". You must have location enabled on your browser for the filter to work.
How do I know if it is the correct size?
You can check the exact measurements in each ad.
If the ad doesn't present that information, ask the seller.
Please note that some dresses have been adjusted to adapt to each person and their measurements.
Even if the measurements are not exactly the same, you can change some things with the help of sewing professionals, taking the construction of the dress into account.
The main measures to find your ideal dress are: chest, waist, hips and height.
How do I measure myself?
The ideal way to measure yourself is by using a measuring tape around your body. This should be parallel to the floor and close to your body, but without feeling uncomfortable.
This may be your first time measuring yourself, so you might need someone to help you measure or use a string as a guide. Write down the measurements.
Chest – Measure around your back, fitting the tape under your armpits directly over your nipples or over the fullest part of your breasts. If you are going to wear an item without a bra, you must measure it without the bra.
Waist – Measure around your belly in the narrowest area, known as your natural waist, not above your belly button.
Hips – Measure around your hips in the widest area above your buttocks.
Height – Height can be the total height of the person plus the height of the shoes (that is, the height of the item worn with shoes).
What is the difference between tag size and casual clothing size?
Due to the differences between brands and sizes you may find two sizes in the ads. The dress tag size (standard size) and the casual clothing size of the person who is advertising so that you have more information about the size and understand the dresses more easily. We advise you to ask for more information about the alterations or current measurements of the dress.
What is condition?
Condition is the conservation state of the piece.
The condition of each dress must be explained in the ad. If necessary, ask for more information, photographs or videos about the item.
Items are ranked into 3 online categories, as follows:
New, not worn – Item that has never been worn, is new, and is in excellent condition. New items usually have the original tag and have not been altered (adjusted). Items must not have odors, defects, holes, stains or repairs, missing parts and must be fully functional and ready to sell.
Worn, as new – Item that was worn once and is as new. Is professionally washed and remains in very good condition. The items must not have odors, defects, holes, stains or repairs, missing parts and must be fully functional and ready to sell as is.
Worn, with flaws – Item worn once, is professionally washed, remains in good condition but shows some signs of wear. These items may show signs of minor wear and include small flaws in inconspicuous or obvious parts that don't affect the general look of the piece and remain in good condition, for example: worn or stained hem, some raised lines. The items must not present problems on its front, nor odors, defects, holes, stains or repairs, missing parts and must be fully functional and ready to sell as is.
Does Bridal Stories assess the items sold online?
Bridal Stories' team is responsible for content management and reviewing classified ads by conducting item curatorship, improving its description ou reporting cases of fraud. However, Bridal Stories is not responsible for nor guarantees the condition of the described items. If you are unsure about a purchase, you can use our help with the service "Personal Shopper“.
A foto principal deve ser vertical e mostrar o vestido na sua totalidade.
Usa fotografias originais e não screenshots;